MonoPlay Casino Privacy Policy

At Mono Play, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at monoplay.com. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your information.

Who We Are

MonoPlay Casino is operated by Next Global Era Limited, a limited liability company registered in Belize with company registration number 000030447, with its registered address at 9 Barrack Road, Belize City, Belize. In certain jurisdictions, we operate through Next Global Era Cyprus Limited, registered under the Laws of Cyprus with registration number ΗΕ 453397, located at Avlonos 1, Maria House, Nicosia 1075, Cyprus, acting as a service facilitator. We are licensed under the State of Anjouan, Computer Gaming Licensing Act 007 of 2005, License Number ALSI-102310002-F15. As the data controller for your personal information, we are responsible for ensuring that your data is handled lawfully and securely.

Information We Collect

When you use our Mono Play platform, we collect various types of personal data to provide, improve, and secure our services. We may collect the following information about you:

• Full name, date of birth, and contact details including email address and phone number
• Billing address, country of residence, and identity verification documents
• Payment information including details related to Visa, Mastercard, Skrill, Neteller, MuchBetter, MiFinity, ecoPayz, Interac, Rapid Transfer, and cryptocurrency wallet addresses (Bitcoin, Ethereum, USDT, XRP, LTC, BCH, TRX, DASH, POL, USDC)
• Account credentials, login history, and session activity
• Gaming activity, transaction history, and betting records
• Device information, IP address, browser type, and operating system
• Communications with our customer support team, including live chat transcripts and email correspondence

How We Use Your Data

At MonoPlay Casino, we use your personal information for a range of lawful purposes. We process your data to fulfill our contractual obligations to you as a registered player and to comply with legal and regulatory requirements. The specific purposes for which we use your data include:

• Creating and managing your player account at casino MonoPlay
• Processing deposits (minimum €20) and withdrawals (minimum €20), and verifying your identity in accordance with anti-money laundering regulations
• Delivering our gaming services, including access to 5,000+ games across slots, live casino, table games, sports betting, and more
• Communicating with you regarding account updates, bonus offers, and promotional campaigns such as our Welcome Casino Package
• Providing 24/7 customer support via live chat and email at support@monoplay.com
• Detecting and preventing fraud, money laundering, and other unlawful activity
• Complying with responsible gaming obligations, including monitoring for problem gambling indicators
• Improving and personalizing your experience on our platform

Legal Basis for Processing

Here at MonoPlay, we process your personal data only where we have a lawful basis to do so. Depending on the nature of the processing activity, we rely on one or more of the following legal grounds:

• Contractual necessity: Processing is required to provide you with our services under our Terms and Conditions
• Legal obligation: We are required to process certain data to comply with applicable laws, including anti-money laundering and know-your-customer regulations
• Legitimate interests: We process data to protect our business, prevent fraud, and ensure platform security
• Consent: Where required, we will request your explicit consent before processing your data for marketing or non-essential communications

Data Sharing and Disclosure

We at MonoPlay Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform. These may include:

• Payment processors and financial institutions facilitating transactions on monoplay.com
• Identity verification and fraud prevention service providers
• Game software providers and platform technology partners
• Regulatory and licensing authorities as required by law
• Our affiliated entity, Next Global Era Cyprus Limited, where applicable

We require all third parties to handle your data securely and in accordance with applicable privacy laws. We do not permit them to use your personal information for their own marketing purposes.

Cookies and Tracking Technologies

Our Mono Play website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. In most cases, we are obligated to retain certain records — including transaction and identity data — for a minimum of five years following account closure to comply with anti-money laundering legislation. When your data is no longer required, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by MonoPlay Casino. These rights may include:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to our legal obligations
• The right to restrict or object to certain processing activities
• The right to data portability in a machine-readable format
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at support@monoplay.com. We will respond to all valid requests within the timeframes required by applicable law.

Data Security

We at MonoPlay are committed to implementing appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. We use industry-standard encryption protocols and regularly review our security practices to maintain the highest level of protection for our players' information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you by posting the revised policy on monoplay.com and, where appropriate, by sending you a direct notification. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our MonoPlay online services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, please do not hesitate to reach out to us. You can contact our team at any time by emailing support@monoplay.com or using the 24/7 live chat feature available on our website. We are here to help and will address your inquiry as promptly as possible.